Your Questions Answered
We provide all the information you need to enjoy your vehicle relocation experience. Explore answers to our most frequently asked questions below or contact us directly.
Topics
About Our Services
What types of vehicles does Angels Moving Autos transport?
We specialize in transporting a wide range of vehicles, from everyday cars and luxury automobiles to classic and exotic vehicles, high-end sports cars, and more. Our enclosed transport options are ideal for collector or delicate vehicles, offering maximum protection.
Does Angels transport inoperable vehicles?
Yes, we absolutely transport inoperable vehicles! For vehicles that can roll, steer, and brake, we can often load them safely. For those that are truly immobile, we have specialized equipment like winches to safely get them onto the transport carrier.
Do you provide international car shipping?
International shipping is not available at this time.
The Transport Process
How is my vehicle transported?
Our customers select between open or enclosed transport. However, our preference is always enclosed transport, as it offers a much higher level of vehicle protection, security, and service. Whether open or enclosed, the overall length of the truck is approximately 80 feet long. This size must be taken into account when setting up a delivery location as maneuvering the truck is difficult in tight locations.
How does the Angels process work?
Our process is designed to be straightforward and keep you informed. Once your auto transport is scheduled, you can expect a call from us 12 to 24 hours before your confirmed pickup time. This notification ensures you’re ready for the driver’s arrival.
Your designated driver will then pick up and deliver your vehicle on the dates we’ve scheduled. We always aim for precision, though it’s important to remember that factors beyond our control, like weather or road closures, can sometimes cause unavoidable delays. Rest assured, we’ll keep you updated every step of the way.
Scheduling & Pricing
How early should I book my auto shipping order?
We generally recommend booking your auto transport one to two weeks in advance. This timeframe gives us the best opportunity to schedule a carrier that perfectly aligns with your desired pickup dates and delivery window, ensuring a smooth and timely shipment. Last-minute shipments are possible and we’ll always do our best to accommodate your urgent needs.
How much time does shipping take?
Several factors influence the shipping time of your vehicle. These include the travel distance, the schedule of other cars being shipped on the same truck (if applicable), weather, traffic conditions, and the distance of the pickup/drop-off locations to major highways.
In general, east to west coast trips typically take approximately 7 to 14 days. Midwest to east/west coast trips are approximately 5 to 8 days. From the south to the north is approximately 5 to 8 days. These shipping times are rough estimates, and you should not base important decisions based on them without contacting us first.
What is the "pickup window"?
The “pickup window” refers to the estimated timeframe surrounding your desired vehicle pickup date. For example, some carriers operate with a flexible 14-day window. This means they could pick up your vehicle anywhere from 7 days before to 7 days after your target date. At Angels Moving Autos, we prioritize getting your vehicle within a reasonable and clearly communicated timeframe.
Why does a truck/SUV shipment cost more than a regular car?
Shipping costs are carefully calculated based on several factors, including the weight and size of the vehicle. Trucks and SUVs are generally heavier and take up more space on the carrier than standard cars. Since transport trucks have legal weight restrictions they must adhere to, carrying larger vehicles reduces the number of other vehicles they can transport. This is why there’s usually a small price difference, typically between $50.00 and $100.00, to account for the increased weight and space requirements.
Does Angels offer any discounts?
Yes, we offer a $50 discount for both active military personnel and our valued repeat customers. It’s our way of saying thank you for your service and your continued trust.
Insurance & Safety
Is Angels Moving Autos licensed and insured?
Absolutely. Angels Moving Autos is fully licensed, bonded, and insured. We operate under Motor Carrier number 465801 and Department of Transportation number 2231182.
What kind of insurance do the carriers use?
All of the auto transport carriers we use are fully insured, providing protection for your vehicle while it’s in transit. Most carry a combined single limit of one million dollars ($1,000,000) and two hundred fifty thousand dollars ($250,000) per incident.
This comprehensive coverage is specifically for any damage done to your vehicle during transport. It’s important to understand that the auto transport carrier’s insurance is the primary and sole coverage for your vehicle during this time.
Please note that personal items or contents inside your automobile are not covered by the carrier’s insurance. Additionally, the carrier’s insurance does not cover loss or theft of the vehicle itself.
Are personal items allowed in the vehicle/trunk while shipping?
For the safety of your belongings and to comply with insurance regulations, we do not allow personal items in your vehicle or trunk during transport.
What should I do if my vehicle is damaged in transit?
The first thing you should do is to make sure the driver understands that the damage is new and was not on the original Bill of Lading (BOL). The damage should clearly be marked and noted on the BOL. Upon completion of delivery, give us a call to start the claims process.
Your questions - our answers
Luxury Auto Shipping FAQs
If you didn’t find the answer you’re looking for, please contact a member of the Angels team. We’re always happy to help!